📌 Refund Policy

We want you to love your order from B&H Custom Apparel! If something isn’t right, here’s how we can help:

Custom Items

• Because each custom item is made to order, we cannot accept returns or offer refunds unless the product arrives damaged, defective, or incorrect.

• Please double-check spelling, sizes, and logo uploads before placing your order.

• Unfortunately, we cannot accept returns on sale items.

Non-Custom Items

• Eligible items may be returned within 14 days of delivery in new, unused condition.

• Buyer is responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

• If your order arrives damaged or with a printing error, please contact us within 7 days of delivery.

• Send photos of the issue, and we will gladly replace or refund the item.

 

To start a return, you can contact us at bandhcustomapparel@gmail.com. Please note that returns will need to be sent to the following address: 905 Cameron Hill Drive Van Alstyne, TX 75495 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bandhcustomapparel@gmail.com.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bandhcustomapparel@gmail.com.